1. Who We Are
MI Pest is a Michigan-based pest control company offering residential and commercial pest control, wildlife removal, and lawn and outdoor treatment services.
This Privacy Policy applies to information collected through our website located at mipest.com (the “Site”).
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Contact form submissions — name, email address, phone number, address, and the content of your message.
- Online booking and scheduling — name, service address, preferred appointment date/time, and contact information.
- Payment information — billing name, address, and payment card details. Payment transactions are processed by a third-party payment processor; we do not store full card numbers on our servers.
Information collected automatically:
- IP address and general location data
- Browser type and operating system
- Pages visited and time spent on the Site
- Referring URLs
- Cookies and similar tracking technologies (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and customer service requests
- Schedule, confirm, and manage service appointments
- Process payments for services rendered
- Send appointment reminders, service follow-ups, and relevant communications
- Improve the functionality and content of our Site
- Comply with applicable laws and regulations
- Protect against fraudulent or unauthorized activity
We do not sell your personal information to third parties.
4. How We Share Your Information
We may share your information in limited circumstances:
- Service providers: Third-party vendors who help us operate the Site, process payments, or deliver services (e.g., scheduling software, payment processors). These parties are contractually required to protect your information.
- Legal compliance: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of MI Pest, our customers, or others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.
6. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve our services. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the Site.
We may use third-party analytics tools such as Google Analytics to understand how visitors use our Site. These tools may collect information sent by your browser as part of a web page request.
7. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Payment information is transmitted via encrypted connections (SSL/TLS) and processed by our third-party payment provider.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain communications
To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within a reasonable timeframe.
If you have subscribed to email or text communications, you may opt out at any time by clicking “unsubscribe” in any email or replying STOP to any text message.
9. Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
10. Michigan Residents
MI Pest operates in the State of Michigan and complies with applicable Michigan privacy laws. If you are a Michigan resident and have questions or concerns about the personal information we hold, please contact us directly using the information below.